Welcome to Customer Service Training


The same mission that we hoped to accomplish when we first started School Webmasters back in 2003 is still is what inspires us today.

  • We Delight Our Clients: by keeping our promises, being trustworthy, and exceeding expectations whenever possible.

  • We Empower Our Contractors: by providing a virtual workplace where talented and dedicated professionals can create, contribute, and achieve their professional and personal goals.

  • We Grow Our Marketshare: by offering our clients what our competitors don't provide, like personalized managment for their websites and the best customer service in our industry.

Every one of you is part of our efforts. Because marketing (and our growth and success) is about perception, and everyone who represents School Webmasters in any capacity is responsible for how others perceive our company. Customer service is at the heart of what we do. In a world where technology is the norm, the personal touch has become a rarity. We are a rare breed, and we want to be the best at what we do. 

So, we’re going to offer a series of customer support lessons as well as some tips and tools to help you succeed at working with co-workers, your manager, and our clients. I’m sure very few of us have had any customer service type of training and while some of this will seem like common sense, some of it might be new to you and maybe even applicable outside of your work life as well. 

So, jump right in. Please take the brief quiz at the end of each lesson so we know you have reviewed each lesson. And, thank you in advance for being willing to learn and grow with all of us here at School Webmasters!
 
(Please don’t hesitate to give us feedback on ways we can improve or expand our customer service training. We’d love to hear from you!)